Intel Computer Solution| Informative Web

SERVICE LEVEL PROPOSAL

Our Technicians will be going through following Checkups and Preventive Maintenance Procedures

System Checkups

Computer Extensive Maintenance:

•  System Cleaning (including exterior cleaning)

•  HDD Formatting

•  OS Installation

•  Driver Upgrades

•  Application Software Installation

•  Peripheral Setups

•  Virus Scanning and Updating

•  Data Recovery

Computer Networks

Routine Checkup

•  Wiring/Connectors

•  Device Drivers Installation & Configuration

•  Testing Data Losses and Fixing

•  Data Transfers / Access Optimization

•  ICS Access Optimization

•  Installing / Updating / Configuring Network Firewalls

Extensive Maintenance

•  Wiring / Connectors

•  Driver Re-Installation

•  Domain / Workgroup Registration

•  Fixing / Updating User Rights Assignments

•  Internet Connection Sharing Installation

•  Setting Up and repair Routers / Switchers(layer2 or layer3) / Servers on Special Occasions

Printer/Fax/Photocopiers Servicing & Maintenance:

Routine Checkup

•  Wiring and Power Supplies Checkup

•  Mechanical Parts Checkup / Cleaning

•  Internal Dust Cleaning and Blowing

Extensive Servicing

•  Power Supplies Checkup

•  Mechanical/Physical Parts Cleaning

•  Motors/Gears/Sensors/Feed Rollers/Separators etc

•  Processor Rollers

•  Teflon Papers

•  Heater Lamp

•  Logic Unit Checkups

•  Scanners/Reflectors/Sensors etc

•  Logic Boards checking/Replacement

•  Data Buses/Cables etc

Electrical & Power Backup Devices Servicing & Maintenance

Routine Checkup

•  Wiring/Connectors

•  Internal Dust Cleaning & Blowing

•  Battery Placements

Extensive Servicing

•  Socket Boards Fixing

•  Grounds/Ampere Measuring & Fixing

•  Oiling Refillable Batteries etc

Phone/EPABX Servicing & Maintenance

Routine Checkup

•  Wiring/Connectors

•  EPABX Internal Dust Cleaning & Blowing

Extensive Maintenance

•  Add/Remove New/Old ports

Equipment & Service Procedures

We have sufficient quantity of computers and their peripheral devices including considerable number of Printers and Computer Network Equipments showing our full ability to supply as well as replace the problematic devices. Our Maintenance Lab is also fully equipped with sufficient equipments and tools along with proficient testing devices and Probs.

We have our beneficial parties assisting us in supporting supply of large number of computers, printers, and their accessories, if the requirement excess beyond the quantities specified in our stock.

For special purposes like in case of urgent situation, we are also providing temporarily problem-solving methods, which includes replacing Servers/switches/hubs etc to overcome the Device Failure to New Device Installation down period.

Monthly Report Format

As per the requirement of submission of Monthly report for our Clients, We have proposed a report Format as follows

(Device ID Format will be XXX-XXXX-XXX (Device Type-Branch Office-Computer Number)

è Network Security Report (Yearly if permission granted and accepted extra charges by our clients)

è System Security Report (Yearly if permission granted and accepted extra charges by our clients)

è Device Movement Register (monthly with issues for movement)

è Hardware Auditing (bimonthly) – We Provide detailed description of hardware components assembled/included in each PC.